Hogwarts Bear Ceremony Terms & Conditions

Hogwarts Bear Ceremony at the Harry Potter Shop Oxford Street, 134-140 Oxford Street, London

Terms and Conditions

1. Introduction

1.1 These Terms and Conditions apply to the booking for and attendance at the Hogwarts Bear Ceremony (the "Ceremony") at the Harry Potter Shop, Oxford Street, London (the "Shop").

1.2 By making a booking for, or attending the Ceremony, you agree to be bound by these Terms and Conditions.

2. Booking

2.1 Attendance at the Ceremony is free of charge but advanced booking is required.

2.2, An individual booking must be made for each person wishing to take part in the Ceremony. Booking must be done through the following website: [URL]. Booking slots are available on a first-come, first-served basis and therefore are subject to availability.

2.3 A booking reserves a place only for the person named on the booking, the date and time specified in the booking confirmation. The booking confirmation shall be sent by email to the person booking. It is the booking person’s responsibility to check the accuracy of the details at the time of booking. We take no responsibility should the person booking not receive this booking confirmation due to reasons outside of our control e.g. incorrect booking details, junk or spam filtering. Please note that mistakes cannot always be rectified. When the person booking receives the booking confirmation, it should be kept safe as we cannot be held responsible for any bookings that are lost, misplaced or stolen.

2.4 Bookings are personal and non-transferable. Bookings may not be sold, resold, transferred, exchanged, auctioned, offered as part of any promotion, prize competition or commercial arrangement, advertised for sale, or otherwise disposed of without the prior written consent of WBSL.

2.5 Bookings may be cancelled free of charge at any time.

2.6 Any booking obtained, used, transferred or advertised in breach of these Terms and Conditions shall be void and invalid. WBSL may cancel such booking without notice and refuse admission to the holder of the booking and/or any person seeking to use the booking.

2.7 We may impose limits on the number of bookings that may be made or held by any person, household, family group, email address, phone number, device, IP address or other identifier.

2.8 We reserve the right to refuse, cancel, suspend or void any booking at any time where we reasonably believe that:

(a) the booking has been obtained fraudulently or unlawfully;

(b) the booking has been obtained using automated means, bots, scripts or other unauthorised technology;

(c) the booking has been made for commercial purposes;

(d) the booking has been sold, transferred or offered for resale or transfer;

(e) multiple bookings have been obtained in circumvention of any booking limits; or

(f) these Terms and Conditions have otherwise been breached.

2.9 WBSL shall have no liability to any person whose booking is cancelled, suspended or declared void under this clause 2.

3. Arrival and Admission

3.1 Guests should arrive to the Shop 5 minutes prior to their allocated booking slot.

3.2 Due to demand and Shop capacity restrictions, we reserve the right to release bookings to other visitors where guests arrive after their scheduled booking time.

3.3 Admission is subject at all times to Shop capacity, operational requirements, health and safety considerations, security requirements and compliance with these Terms and Conditions.

3.4 We reserve the right to refuse admission to, or remove from the Ceremony, any guest whose behaviour is disruptive, unsafe, abusive, threatening, intoxicated, unlawful, inappropriate or otherwise likely to adversely affect the safety, security or enjoyment of other guests or WBSL staff or who we otherwise believe to be in breach of these Terms and Conditions.

3.5 All children under the age of 16 must be accompanied and supervised by a parent or legal guardian aged 16 years or over at all times whilst taking part in the Ceremony.

3.6 The parent or legal guardian accompanying a child is responsible for that child at all times whilst taking part in the Ceremony and for ensuring the child complies with these Terms and Conditions and any reasonable instructions given by WBSL staff.

3.7 Proof of identity, age and/or booking confirmation may be required as a condition of participation in the Ceremony.

4. Walk-Ins

4.1 Walk-in places are entirely at our discretion.

5. Ceremony

5.1 The timing, schedule or estimated duration of the Ceremony are indicative only and may vary.

5.2 We reserve the right to amend, substitute, suspend, shorten, extend or remove any aspect of the Ceremony at any time where reasonably necessary including but not limited to for operational, safety, security or business reasons.

6. Merchandise

6.1 Merchandise displayed, featured or referenced as part of the Ceremony may be available for purchase separately.

6.2 Attendance at the Ceremony does not guarantee the availability of any product, character, accessory, limited edition item or other merchandise.

6.3 All merchandise is subject to stock availability, and we reserve the right to impose purchase limits.

8. Shop Rules and Security

8.1 All guests must comply with applicable Shop rules, health and safety requirements and any reasonable instructions issued by WBSL personnel, Shop staff or security personnel.

8.2 We reserve the right to conduct reasonable security screening, including inspection of bags, packages and personal belongings, as a condition of entry to the Shop and/or the Ceremony.

8.3 Any item considered by us to present a safety, security or operational risk may be prohibited from the Shop.

8.4 Guests attend the Ceremony at their own risk.

8.5 Guests must not engage in any activity that may endanger themselves, other guests, staff, property or the operation of the Ceremony.

9. Photography, Filming and Publicity

9.1 Subject to the remainder of these Terms and Conditions and any instructions from WBSL at the Shop, photography, filming, audio recording, livestreaming and other content capture may take place during the Ceremony.

9.2 By attending the Ceremony, guests acknowledge that they may appear in photographs, recordings, broadcasts, livestreams or other content captured in connection with the Ceremony.

9.3 To the fullest extent permitted by applicable law, guests grant WBSL, its affiliates, licensees and designees the right to record, photograph, film and otherwise capture their image, likeness, voice and appearance in connection with the Ceremony and to use, reproduce, publish, display, transmit, distribute, edit, adapt and exploit such material in any media, whether now known or developed in the future, throughout the world, in perpetuity, for advertising, promotional, publicity, editorial, archival and commercial purposes without further notice, approval or compensation.

9.4 Where a guest attends the Ceremony with a child for whom they are the parent or legal guardian, such parent or legal guardian confirms that they have authority to permit the child's participation in the Ceremony and any incidental photography, filming or recording associated with the Ceremony.

9.5 Guests may notify a member of staff upon arrival if they have concerns regarding photography or filming. WBSL will consider such requests reasonably but cannot guarantee that incidental capture can be avoided in a public event environment.

10. Intellectual Property

10.1 All intellectual property rights in and relating to the Ceremony, the Harry Potter franchise, the Wizarding World franchise and all associated content, trade marks, logos, characters, names, designs, artwork, photographs, audio-visual materials and other materials remain the property of WBSL, its affiliates and/or their licensors.

10.2 Attendance at the Shop and participation in the Ceremony does not grant any guest any intellectual property rights or licence rights except as expressly permitted by law.

10.3 Guests must not commercially exploit, publish for commercial purposes, sell, license or otherwise monetise photographs, videos or other content captured at the Shop and/or the Ceremony without WBSL's prior written consent.

11. Changes, Postponement and Cancellation

11.1 You may cancel a booking at any time free of charge.

11.2 We reserve the right to amend booking arrangements, opening hours, admission procedures, capacity limits, operating policies, security requirements and other aspects of the Shop and/or Ceremony at any time.

11.3 We may cancel, postpone, suspend, interrupt or modify the Ceremony, in whole or in part, including but not limited due to circumstances beyond our reasonable control, health and safety concerns, security issues, Shop issues, technical failures, stock shortages, severe weather or other operational requirements.

11.4 To the fullest extent permitted by law, WBSL shall not be responsible for any travel, accommodation, parking, subsistence or other costs incurred by guests arising out of or in connection with any cancellation, postponement, suspension or modification of the Ceremony and/or the unavailability of entry to the Shop.

12. Liability

12.1 Nothing in these Terms and Conditions excludes or limits liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation; or

(c) any liability that cannot lawfully be excluded or limited.

12.2 Subject to clause 12.1, WBSL, the Shop and their respective affiliates, officers, employees, contractors and agents shall not be liable for any indirect, consequential, special or incidental loss arising out of or in connection with attendance or non-attendance at the Ceremony.

12.3 Personal property brought to the Ceremony is at the guest's own risk and WBSL accepts no responsibility for any loss, theft or damage unless caused by our negligence or other breach of duty by us.

12.4 Subject to clause 12.1, WBSL's total aggregate liability arising out of or in connection with the Ceremony shall be limited to the fullest extent permitted by law.

13. Personal Data

13.1 We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

14. General

14.1 These Terms and Conditions constitute the entire agreement between WBSL and attendees to the Ceremony.

14.2 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 A person who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.

14.4 No failure or delay by WBSL in exercising any right shall operate as a waiver of that right.

14.5 We have the right to revise and amend these Terms and Conditions from time to time by notifying you or placing updated Terms and Conditions on the website. You may not vary these Terms and Conditions unless agreed in writing with us. You will be subject to the Terms and Conditions in force at the time of your booking.

14.6 These Terms and Conditions are governed by English law. Any dispute arising from, or related to, such Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Harry Potter Shop Oxford Street
Studio Tour Drive
Leavesden
Hertfordshire
WD25 7LR

Attn: Visitor Services Co-ordinator

Email: visitor.services@wbstudiotour.co.uk

Tel: +44 (0)800 640 4550

Harry Potter Shop Oxford Street is owned and operated by Warner Bros. Studios Leavesden Limited, incorporated and registered in England with company number 330764 whose registered office is at Chiswick Park, Building 2, 566 Chiswick High Road, London, England, W4 5YB. Our VAT number is 988 1404 86.