Can I return a product after a purchase at the Studio Tour?

Should you wish to return a product once you have left the Studio Tour, we will happily exchange or refund within 30 days of purchase provided your product(s) meet the below criteria and you have a valid receipt as proof of purchase. For returns by post, please contact us for further details of where to send your product(s). Please note, while faulty products are eligible for freepost returns, you may be responsible for any delivery charges for returning non-faulty products.

Products must be unused, in their original condition including original packaging and tags. Unless faulty or not as described, we are unable to offer an exchange or refund on pierced jewellery, food and drink, face coverings, underwear, beauty products or personalised products. If you are purchasing gifts for Christmas, any items purchased from the 1st November can be returned up to and including the 31st January.

For more information regarding Warner Bros. Studio Tour London – The Making Of Harry Potter, please click here.

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