How do I exchange a product?

UK customers:

Please use the Royal Mail Returns Portal to generate a label. Please also fill out the returns card, detailing your reason for returning and preferred resolution, and make sure to enclose this within your return package.
Please note, exchanges can only be processed for items of the same monetary value.

Non-UK customers:

If you are an non-UK resident, please use the Non-UK Returns Portal to return your items.
If you would like to exchange a product, please return your item and place a new order.

Please note, return shipping costs will not be refunded and any new orders will be charged for additional shipping and taxes.

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