Are there any products I can't return?

The following items can only be exchanged if deemed faulty or not as described:

- Personalised items
- Cosmetics
- Earrings
- Food and drink
- Underwear
- Face coverings

Please note that we are unable to accept returns or exchanges for confectionery that has melted. If you believe your confectionery has arrived faulty, damaged or not as described, please contact our Customer Services team who will be happy to review your order and advise you further.

Your statutory rights will not be affected.

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